Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Your item must be in the same condition that you received it.

  • It must be unworn or unused, with tags, and in its original packaging.

  • You’ll also need to provide the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at shipranagar89@gmail.com.
Returns will need to be sent to the following address:

Dil Se Dard Tak
First Floor, Flat No 102,
New Revenue Colony, Block B, Sector 15A,
Faridabad, Haryana, 121007, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
⚠️ Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at shipranagar89@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

⚠️ We also cannot accept returns on sale items or gift cards.

If you’re unsure about your specific item, please contact us at shipranagar89@gmail.com before placing your return request.

Exchanges

The fastest way to ensure you get the product you want is to return the item you have. Once the return is accepted, you can make a new purchase for the desired item.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you if the refund was approved or not. If approved, you’ll be refunded automatically on your original payment method within 3-4 business days.

Please note: it may take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since your refund was approved, please contact us at shipranagar89@gmail.com.